iPhone
Settings → Delete account → Review and confirm the deletion request.
Control
Delete your Mesavo account
You can request deletion of your Mesavo account in the app or by email. Acceptance starts processing; it does not confirm deletion.
For a request accepted with HTTP 202 Accepted, the app provides a receipt whose status can be checked without signing in. Email is the fallback when you cannot access the app. Never send your password or sign-in code.
Request in Mesavo
HTTP 202 Accepted is the start
Open Mesavo, go to Settings and confirm the deletion request in the Account section. The receipt shown afterwards confirms only acceptance for processing, not completion.
Android
Settings → Delete account → Review and confirm the deletion request.
Anonymous receipt
Keep the receipt secure. It allows a status check without signing in again and is not proof of completed deletion.
Manual review
Only complete cross-store evidence plus verified Apple token revocation, or durable proof that no Apple link exists, permits the completed status. If evidence is missing, the process ends with manual-review-required.
No app access
Deletion request by email
Write from the address linked to the account if possible and send it to datenschutz@netline-services.de. Include your Mesavo name or account email, but never a password or one-time code.
Verify identity
Before processing, we must make sure the request belongs to the affected account.
Processing status
An acknowledgement or identity check is not proof of completion. Missing cross-store or Apple evidence requires manual review.
Category-specific retention
Deletable data is processed by category. Categories retained for legal, security or evidentiary reasons remain only for their applicable period and are then deleted or anonymised under the applicable rule.